Monday, November 3, 2014

Firefly Airlines

History
Firefly is operated by FlyFirefly Sdn Bhd which formerly called as MAS Sdn Bhd. This company is owned 100% by Malaysian Airlines System Berhad (MAS) which is launched in 2007. This airline is called as Firefly (in mandarin called as ‘fei ying’ and ‘kunang-kunang’ in Bahasa Malaysia) which is bring meaning of agility, brilliance, charm, and fun that is corresponding with the airline’s characteristic.  Although Firefly is one of the MAS subsidiary, both of the company operated differently in term of management from each other. 
CEO of firefly airlines : Mr. Ignatius Ong


Destinations and hubs…
Firefly only focus on provide the service to the domestic area as well as to the Malaysia’s neighbor such as Thailand, Indonesia, as well as Singapore.
Firefly is using the Sultan Abdul Aziz Shah Airport and Penang International Airport as their main hubs. However, there is other secondary hubs that Firefly use in their operation:

 Malaysia

2) Johor Bharu - Senai International Airport
3) Kota Bharu – Sultan Ismail Petra Airport
4) Alor Setar – Sultan Abdul Halim Airport
5) Ipoh – Sultan Azlan Shah Airport
6) Kerteh – Kerteh Airport
7) Kuala Terengganu – Sultan Mahmud Airport
8) Kuantan – Sultan Haji Ahmad Shah Airport
9) Langkawi -  Langkawi International Airport 
10) Malacca – Malacca International Airport
firefly airplane 

  Indonesia
Batam – Hang Nadim Airport
Banda Aceh – Sultan Iskandar Muda International Airport
Medan – Kuala Namu International Airport
Pekan Baru – Sultan Syafif Kasim 2 Airport
  Singapore
Singapore – Singapore Changi Airport
  Thailand
Koh Samui – Samui Airport
Krabi – Krabi Airport 
Phuket - Phuket International Airport

Pro and cons about firefly


Pro
Good services
According to the previous consumer, they gain splendid personal services from all the steward and stewardess as they always help the consumer who in need. The steward and stewardess is the professional person.
Stewardess serve one of the passenger  

Easy to get the tickets
To get on firefly the consumer can easily get the ticket through the online systems. This is convenience service especially to the busy ones. There are the others option how to get the ticket which customer can use.

Con
Delay 
Due to certain problem, Firefly Airlines always face the fight delaying. This is serious things that Firefly needs to take care if they did not want to lost their customers.

Other Services provided…
food and beverage item in Firefly airplane
Food and beverage item provided in Firefly airplane

1)      food and beverage
2)      accommodation

References

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